User Frequently Asked Questions

General

What devices can I use the My Normative App on?

The My Normative App is available for download on iPhones through the App Store and on Android through the Play Store.

*As iPad does not currently support Apple HealthKit, the My Normative App is not currently available on these devices.

Can I sync my information from my watch or other apps?

Absolutely, the My Normative App syncs with Apple Health to put all your info in one place. Simply provide permissions to auto sync all the items you want to see in your My Normative app during sign-up or update these permission at any time.

*External apps and hardwares not supported by Apple Health are not available for syncing at this time.

I don’t have a menstrual cycle, can I still use the app?

Yes! We are dedicated to creating a space where everyone, no matter their sex, gender, or stage of life has access to health insights and tracking features that anyone can use. However, specific insights are not currently available for users without a menstrual cycle

I am having trouble with the app. Is there a support team I can contact?

Of course, please contact us at hello@mynormative.ca for assistance. Research participants using the My Normative app should contact their study coordinator directly. You can find the study coordinator contact information by navigating to the My Research page and selecting the “Contact Study Team” button.

Can I delete my account data?

Users can delete their accounts in the Privacy & Permissions section of their profile or submit a request to hello@mynormative.ca for assistance.

Sign-up

What is a life stage?

Our health and wellness needs and goals change throughout our lifetimes - but your tracking app shouldn’t have to. That is why with My Normative you can specify what stage of life you're in right now and change it when needed.

My Normative enables users to select from the following life stages: Has a Menstrual Cycle, Pregnant, Post-partum, Perimenopausal,Menopausal, Does Not have a Menstrual Cycle.

Why does the app ask me about my sex and gender?

We collect both sex (female, male, intersex) and gender (cisgender, non-binary, gender fluid, trans-gender) information during sign-up in order to better represent your realities and provide tailored insights to you, since both your sex and gender can impact your health characteristics, behaviours and, outcomes.

Not sure which option best represents your gender? Here is a quick guild:

Cisgender is a term for people whose gender identity generally matches the gender assigned in relation to their physically presented sex at birth (i.e. Woman/Female or Man/Male)

Nonbinary and/or Genderqueer is a term that represents people whose gender identity and/or gender expression falls outside the binary categories of man and woman. They may define their gender as falling somewhere in between man and woman, or they may define it as wholly different from these terms.

Gender fluid refers to a person whose gender expression or gender identity (or both) change over time.

Transgender is a term for people whose gender identity does not match the gender assigned in relation to their physical sex at birth.

What if I don’t remember when my last period was?

We’ve got an option for that! Select the “Don’t Remember” button under the "When did your last period start?" question during sign-up to start using the app right away.

*Please note that you won’t see your colourful Normative Wave until you’ve added your next period event to the app.

During Use

Why does the background of my app change colours?

Did you know that what you’re seeing when you open the app is called the Normative Wave? Everytime you enter a new phase of your menstrual cycle the background of your home page will change colours as a visual cue that you might start experiencing new cycle symptoms, changes in your sleep, or even shifts in your workouts.

Why is my background only blue? Am I supposed to be seeing colour changes?

The top three reasons that you’re background is only blue are:

1. Your profile is set up for a pregnancy, post-partum, perimenopausal, or does not have a menstrual cycle life stage. You can check what life stage is listed in your profile under the “Settings” tab.

2. You reported having less than eight cycles a year during sign-up. Currently, we can not identify the different menstrual cycle phases with this option.

3. No period information has been entered yet. Add a period event to start your wave.

What is a phantom period?

Wait, what type of period!?

For those periods that are all symptoms and no blood (whether naturally occurring or due to birth control) we have “phantom periods” - cause starting a new hormonal cycle isn’t always about the blood.

Research Studies

How do I get involved in a research study?

My Normative is partnering with researchers and innovators around the world. Check out the My Research page on the Mobile App and follow us on social media for the latest information.

I’m already enrolled in a study, how do I add my Participant ID in the app?

These steps should be completed after you have provided informed consent for the study.

You can enter your Participant ID by following these steps:

1. From the My Normative home page, click the My Research page.

2. Navigate through the dark purple tiles and select the research study you are a part of.

3. Review the project description and confirm it is the correct project. Click the “Contact Study” button to email the research coordinator if you have any questions.

4. Select the “Please confirm that you have consented to be a part of this study.” button.

5. Select the “Sign-up” button.

6. Enter your 6-digit Participant ID exactly as provided by your research coordinator. Select “OK”

Ta-da! The data that you record in the My Normative app will now be used to help researchers close the sex and gender data gap.

I entered the wrong Participant ID, how do I change it?

If there is a mistake in the Participant ID information, please contact your study coordinator directly.

Can I keep using my same profile in the app after my research project is done?

Absolutely! Once you’ve completed your participation in a study, the research team no longer has permission to use My Normative for data collection, but you are free to keep using the app for your tracking purposes. You can check your study progress on the My Research page.